Sina Health Centre

230 Coppice Farm Way New Invention Willenhall West Midlands WV12 5XZ

Suggestions

If patients wish to make a complaint regarding any matter within Sina Health Centre, we advise patients to take the below steps:

First step Sina Health Centre advise patients is to speak with the Practice Manager regarding any concerns / complaints. The Practice Manager is always available to speak to via telephone or face to face.

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.

NHS England
Email – england.contactus@nhs.net type in the Subject tab “for the attention of the complaints team”
Helpline 0300 311 2233 – Customer Care Centre

Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033
Website www.ombudsman.org.uk

NHS Choices for complaints to other NHS organisations
Website www.nhs.uk/nhsengland/complaints

If you wish to make a comment on the provision of services at the surgery, please ask a receptionist for a leaflet.

Please note you are registered with the practice not a particular doctor. You can make an appointment with any of the doctors

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or
Violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Customer care department can be contacted on
01922 618358