Urgent Appointments
You can request an urgent appointment for same day by:
- Phone
Call from 8 am – Monday to Friday
- Visiting the surgery and speak with a receptionist
Routine Appointments
You can request a routine appointment by:
- Completing an online form.
You can request an appointment by telling us about your condition or symptoms using an online form.
We’ll review your request during practice hours and contact you to make sure you get the right help.
You need to be registered with the practice to use this service. - Phone – call from 8:00 am
You can call the surgery to request an appointment.
See surgery contact details - Online
Cancel appointments with a GP, nurse or other healthcare professional
NHS App or Patient Access
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable health care professional to help you.
Cancelling or changing an appointment
If you cannot keep an appointment, please cancel it as soon as possible so we can help another patient.
You can also cancel you appointment by using the link in your text message reminder.
You can cancel an appointment by calling the surgery or online by using NHS App or Patient Access.
Home Visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Patient Access & NHS App
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP Medical Centre and other services, such as hospitals
Out of Hours & When we are Closed
Non-urgent advice: When we are closed
Call 999 in a medical emergency or attend your local A&E department.
OurNet number: 01922 501999
We provide evening and weekend appointments outside of our normal opening hours. These can be booked by the surgery or by calling 111.
Non-urgent advice: Out of Hours
NHS 111
If you need help now, but it’s not an emergency, go to 111.nhs.uk or call 111.
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed.
The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.